Refund policy

Returns & Money-Back Guarantees

We want you to feel good about your Rivox order. If something isn’t right, reach out to us at hello@rivoxlabs.com and we’ll help.

30-Day Money-Back Guarantee: Pouch Starter Kit

Try your Rivox Pouch Starter Kit. If you’re not satisfied, email hello@rivoxlabs.com within 30 days of delivery with your order number to request your money back.

Opening and trying the pouches does not disqualify your Starter Kit from this guarantee. The unused-item and sale-item exclusions below do not apply to the Starter Kit guarantee.

Please contact us before returning anything so we can provide instructions.

90-Day Money-Back Guarantee: No Curfew 3-Bottle Offer

If you’re not satisfied with your first No Curfew 3-bottle order, you may request a full refund of the product price after 90 days from delivery. Keep the bottles, no return shipment required.

Email hello@rivoxlabs.com with your order number to arrange your refund. This guarantee does not limit your rights under applicable law.

Other Returns

For items not covered by the guarantees above, you have 30 days after delivery to request a return.

To be eligible, your item must be unused, in the same condition you received it, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, email hello@rivoxlabs.com. Returns must be sent to:

Rivox Labs
603 Sulphur Springs Drive
Bryan, TX 77808

If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Some items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Contact us if you have questions about a specific item.

Except where a guarantee above or applicable law provides otherwise, sale items and gift cards are non-returnable.

Exchanges

The fastest way to get a different item is to request a return for the original item. Once the return is accepted, place a separate order for the item you want.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days of receipt without giving a reason, subject to applicable exceptions. Your statutory rights apply regardless of the standard return conditions above. Contact us at hello@rivoxlabs.com to start the process.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, we’ll issue it to your original payment method within 10 business days. Your bank or card provider may need additional time to process it.

If more than 15 business days have passed since your refund was approved, email hello@rivoxlabs.com. Any different refund timelines required by law will apply.