We want you to feel confident giving Rivox a real shot. If it’s not for you, start a guarantee request within 30 days of delivery and we’ll review your request and let you know what happens next.

The 30-day guarantee period begins on the date your order is delivered.

Click START A GUARANTEE CLAIM and provide your order number along with a few details about your experience. Once submitted, our team will review your request and follow up with the next steps.

Not every guarantee request will necessarily require a physical return. Keep any remaining product until we review your request. If something needs to be returned, we’ll send you the appropriate return instructions.

You can still submit a guarantee request. Depending on the order and your claim, we may ask you to keep or return any remaining product. We’ll let you know what is required after reviewing your request.

Our team will review the information you provide and contact you with the next steps. If we need additional information or a physical return, we’ll tell you exactly what to do.

Approved refunds will be issued back to the original payment method used for the order. The time it takes for the credit to appear can vary depending on your bank or payment provider.

No. Please keep any remaining product until your guarantee request has been reviewed. We’ll let you know if anything needs to be returned.

Yes, having your order number available will help us locate your purchase and process your request faster.

If you need help before submitting a guarantee request, visit our Contact page and send us a message. Our team will be happy to help.